Personnel

• Take line management responsibility for dental receptionists and dental nurses including responsibility for motivation, objective setting and appraisal
• Arrange for and undertake the recruitment and selection of permanent and temporary staff
• Arrange staff induction and training
• Organise disciplinary and grievance arrangements
• Keep and monitor staff records particularly with regard to sickness absence and annual leave
• Keep the practice’s contracts of employment up to date
• Coordinate arrangements for appraisal
• Organise, attend and participate in practice meetings

Finance

• Take responsibility for and supervise all banking procedures, including deposits, payments and checking bank statements
• Take responsibility for and supervise NHS activity returns and receipts, checking monthly schedules
• Arrange the payment of all staff and associates
• Ensure the operation of the patient payment policy and the collection of outstanding debts
• Check invoices and prepare payment cheques for signature

Patients

• Ensure the operation of the patient recall system
• Ensure the operation of the practice complaints procedure
• Deal with patient queries which cannot be dealt with by other team members
• Keep the practice leaflet and other patient communications up-to-date

Administration

• Keep all practice documentation up-to-date, including policies, procedures and handbooks
• Ensure the maintenance of the practice computer system
• Produce and implement the practice marketing plan
• Deal with practice mail, in conjunction with the practice owner

Equipment and health and safety

• Liaise with sales and suppliers’ representatives as necessary
• Ensure that there is a efficient stock control and supply procedures
• Ensure practice compliance with health and safety requirements
• Ensure that practice equipment is serviced and maintained

Other duties

• Other duties as necessary for the efficient operation of the practice (perhaps including the duties and tasks of a dental nurse in exceptional circumstances)
• Arrange and attend refresher and update training for medical emergencies and CPR
• Work at other practice locations from time to time as required

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