Reception

• Answer the telephone in the prescribed manner
• Welcome all patients arriving at the practice
• Ensure that the appointment system is efficient and accurate
• Collect and record patient payments

Administration and finance

• Ensure that patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
• Complete and return relevant forms for NHS and private schemes within a specified timescale
• Encourage prompt payments and chase outstanding debts according to the practice policy
• Liaise with dental laboratories, supply companies and other organisations as required
• Send out patient recalls
• Compile day sheets
• Keep the office, reception area and waiting room clean and tidy
• Deputise for the practice manager
• Organise stock supplies and control
• Other duties as necessary for the efficient operation of the practice (perhaps including the duties and tasks of a dental nurse when required)
• Undergo training as may be required to develop your skills and abilities
• Attend refresher and update training for medical emergencies and CPR
• Work at other practice locations from time to time as required

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